Privacy Policy

Updated December 19th, 2022

Tuqqi Systems LTD. (“Tuqqi”, “we”) is committed to maintaining the privacy of its customers (“Customer User”, “you”) and website users (“user”, “you”). The following information describes how Tuqqi collects and processes information about you when you use our Platform (as defined below) and website (the “Website”).

Our Privacy Policy explains:   

  •   What information we collect and why we collect it.
  • How we use that information.
  • Your rights with regard to the collection of such information.

By using our Platform and Website, you agree to this Privacy Policy.

General

Tuqqi provides a SaaS platform (“Platform”) that connects to Tuqqi's customer's employee/organization's working tools & personal computers, for processing and indexing data inside the tools based on configurations to provide search, updates and knowledge management services ("Services"). ThePlatform allows its Customer Users to manage tasks and projects, share knowledge, get CRM solutions, sync with a live feed and chat with team members.The Website provides information about Tuqqi and its Services and enables its users to login to the Platform, contact Tuqqi with respect to the Services, fill out a questionnaire which will evaluate if Tuqqi is relevant for the user’s business, and to apply for an open position at Tuqqi.

Device

You can access the Platform and Website through various Devices. A“Device” is any digital device used to access the Platform and Website, including without limitation a desktop, laptop, mobile phone, tablet, or other consumer electronic device. This Privacy Policy governs your access of thePlatform and Website, regardless of how you access them, and by using our Platform and Website you consent to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Policy.

Collecting Information

Please note that the scope of this Privacy Policy is limited only to information collected by Tuqqi through your use of its Platform and Website. Some information may be automatically collected, and some is collected when you interact with our Platform and Website. The typeof information that may be automatically collected is non-personal information, which includes your session durations, the content you accessed on the Platform and Website, the frequency and scope of your use of the Platform and Website and information about your computer and internet connection including the operating system you use and browser type.

Information from which you can be personally identified may also be collected, including but not limited to your name, email address, phone number, personal photos, job title, any personal details and content you choose to insert to the Platform and the location of the computer through which you used the Platform and Website (hereinafter: “Personal Information”). Personal Information shall be collected only if received voluntarily from you, including, without limitation, via the following ways:

  1. Contact Us - If you wish to contact us regarding our Platform or Website, we will collect yourPersonal Information which may include, without limitation, your full name, email address, phone number, job title, company name and size, and the content you submitted to facilitate your inquiry.
  2. Marketing Communications and Newsletter - If you wish to register and receive communications from Tuqqi, such as joining our newsletter, and to be provided with information on the Services, subject to your consent, we will collect your email address, and will send you the required materials.
  3. Live Chat - If you wish to contact one of our agents via our live chat, we will collect your name, email address, and the content you submitted, through text or file, to facilitate your inquiry.
  4. Questionnaire - If you wish to evaluate if Tuqqi can be essential to your company’s needs, by filling out a questionnaire, we will collect your full name, work email address, company name, country, and the number of employees.
  5. Career - If you wish to join our team, you can apply for an open position by submitting your full name, email address, phone number, resume, LinkedIn profile URL, personal website, cover letter, portfolio and a personal note, all of which will assist us in reviewing your application.
  6. Partnership Program - If you wish to join Tuqqi’s partnership program, we will collect your full name, email address, job title, company name, country, website page orLinkedIn page, and details about yourself that you choose to share, all of which will assist us in reviewing your partnership program application.
  7. Schedule a free consulting session - If you wish to schedule a free consulting session with our experts, we will collect your name, your email address and the content you submitted throughout the session.
  8. Internship Program - If you wish to join Tuqqi’s internship program, we will collect your full name, email address, phone number, address, all of which will assist us in reviewing your internship program application.

The following sections are relevant only to Customer Users (i.e. users who have an account on the Platform):

  1. Task & Projects - If you wish to manage your task and project on the Platform, we will collect the content found within the tasks and projects you choose to share.
  2. Knowledge - If you wish to carry out knowledge management processes within your business and facilitate aspects such as recruitments and invoice management, we will collect the content found within such processes that you choose to share on the Platform.
  3. Chat &Video Calls - If you wish to engage with your team members through the different chat features, we will collect your full name, and the content of the chat and video calls.
  4. CRM - If you wish to operate the CRM features on the Platform, we will collect the information related to your customers and your interaction with them.
  5. Social Network - If you wish to engage in your business’ online social network, we will collect your name, the photos you choose to upload, the posts you choose to share, and any other personal details that you choose to share on the social network of the Platform.

Use of Information

We use the Personal Information we collect from you for a range of different business purposes according to different legal bases of processing.We may use or process your Personal Information for the following purposes. One or more purposes may apply simultaneously.

1. Providing the Requested  Services
  • We collect your Personal Information when you choose to contact us via the Website, such as your full name, email address, phone number, job title, company name and size, and the content you submitted to facilitate your inquiry.
  • We collect your Personal Information such as the information transmitted via the live chat to assure sufficient assistance regarding the Website, Platform or Services.
  • We collect your Personal Information such as your full name, work email address, company name, country, and the number of employees within the company, through a questionnaire, to evaluate if Tuqqi can be essential to your company’s needs.
  • We collect your Personal Information such as your full name, email address, phone number, resume, LinkedIn profile URL, personal website, cover letter, portfolio and a personal note, in order to review your career application.
  • We collect your Personal Information such as your full name, email address, job title, company name, country, website page or LinkedIn page, and details about     yourself that you choose to share, all of which will assist us in reviewing your partnership program application.
  • We collect your Personal Information such as your name and email address, to     schedule a free consulting session.
  • We collect your Personal Information such as your full name, email address,     phone number and address, to review your internship application.
  • We collect your Personal Information which can be found within the tasks and projects you choose to share.
  • We collect your Personal Information which can be found within the knowledge management processes you wish to carry out on the Platform.
  • We collect your Personal Information such as your full name, and the content of the chat conversation you conduct on the Platform.
  • We collect your Personal Information such as information related to your customers and your interaction with them.
  • We collect your Personal Information such as your name, the photos you choose to upload, the posts you choose to share, and any other personal details that     you choose to share on the social network of the Platform.
  • Such collection of information will enable us to provide you with technical and     professional assistance, with regard to the Platform and Website you are     provided with or wish to be provided with.

We process the Personal Information where it is necessary for the adequate performance of the contract regarding the requested Services or when applicable, for the negotiation of a future employment contract with you.

2. Improvement and Development of  the Services

We collect Personal Information to improve  and develop our Services and understand feedback on Tuqqi's Platform and Website and to help provide more information on the use of Services more quickly and easily.

  • We collect Personal Information for ongoing review and improvement of the information provided on our Platform and Website to ensure it is user friendly.
  • We collect Personal Information to improve the management and administration of our business and maintain compliancy with our internal policies and procedures.
  • We conduct surveys and research, test features in development, and analyze the information we have to evaluate and improve our Platform and Website, develop new features, and conduct audits and troubleshooting activities.

We process this information in light of our legitimate interest in improving the Platform and Website, to allow our users to have the best experience.

3.    Maintain aSafe and Secure Environment

We may use your information to detect and prevent fraud, abuse and security incidents in the following ways;

  • Verify and authenticate your identity and prevent unauthorized or illegal activity;
  • Enhance the safety and security of our Platform and Website;
  • Conduct security investigations and risk assessments;
  • Prevent or take action against activities that are, or may be, in breach of our     terms of service or applicable law.

We process this information in light of our legitimate interest in improving our Platform and Website by enabling our users to browse in a secure environment.

4. Personalize Content, Advertising and Marketing
  • If you have used Tuqqi's Services in the past, we have a legitimate business interest for matching the data we collect with other data we had already collected.
  • This enables us to understand your needs and interests, optimize the content we send you and make it more suitable and relevant to your needs.
  • This also enables us to improve your experience on the Platform and Website by providing you with personalized content, recommendations, and features.

We process this information in light of our legitimate interest to personalize your experience on the Platform and Website and customize our content.

Disclosure of Information and Transfer of Data

Except as otherwise provided in this Privacy Policy, we reasonably attempt to ensure that we never intentionally disclose any of your Personal Information, to any third party without having received your permission, except as provided for herein or otherwise as permitted or required under law.

As an integral part of the Platform, we may, from time to time, share yourPersonal Information with other Customer Users in your organization.

In order to perform our contractual and other legal responsibilities or purposes, we may, from time to time, need to share your Personal Information with third parties. We may as well share your Personal Information with our affiliates, subsidiaries or any third party service providers and individuals to facilitate our Services or any portion thereof, such as marketing, data management or maintenance services, such as Azure, AWS, Intercom, Zapier, and Sentry. We may also share your information with analytics service providers, such as cumul.io, for analytics services. Such analytics service providers set their own cookies or other identifiers on your computer, through which they can collect information about your usage of our Platform and Website. This helps us compile aggregated statistics about the effectiveness of our Platform and Website.

The above mentioned third parties may be located in countries other than your own, and we may send them information we receive. When such third party service providers process your Personal Information on our behalf, we will assure that they comply with obligations similar to those which are set forth in this Privacy Policy. We will also assure that they will abide by our data privacy and security requirements, and will be allowed to use the Personal Information solely for the purposes we set. We will transfer your Personal Information while using appropriate and suitable safeguards, while using a variety of legal mechanisms, including contracts, to ensure your rights and protections travel with your data.

We may also transfer your information, including Personal Information, in connection with a corporate merger, consolidation, the sale of related assets or corporate division or other fundamental corporate changes. Furthermore, information about you may also be released in order to comply with any valid legal obligation or inquiry or process such as a search warrant, subpoena, statute or court order.We will also release specific information in special cases, such as if you use the Platform or Website to perform an unlawful act or omission or take any actor omission that may damage Tuqqi, its property and goodwill, or if there is an attempted breach of the security of the Platform or Website or a physical or property threat to you or others. With respect to our data protection practices, you have the right to file a complaint to any relevant supervisory data protection authority.

Your Rights

You have the right at any time to request to access or modify your information. To exercise these options, please contact us at [email protected].

In some jurisdictions, in particular those located within theEuropean Union (the "EU") or within the European Economic Area(the "EEA"), you may be afforded specific rights regarding your Personal Information. Subject to such eligibility, you may have the following rights to:

  1. Request a rectification of your Personal Information where the information we hold about you is incorrect or incomplete.
  2. Object to the processing of your Personal Information for direct marketing     purposes.
  3. Object to the processing of your Personal Information where our legal basis for that processing is that such processing is necessary for our legitimate interests.
  4. Object to an automated decision-making (including profiling) in certain circumstances.
  5. Request the erasure of your Personal Information in certain circumstances, such as where processing is no longer necessary for the purpose it was originally collected for, and there is no compelling reason for us to continue to process or store it.
  6. Receive your Personal Information, or ask us to transfer it to another organization that you have provided to us, which we process by automated means, where our     processing is either based on your consent or is necessary for the performance of a contract with you.

Generally, with regard to information collected on our Website, Tuqqi is a "Data Controller". Therefore, if you wish to exercise the above mentioned rights, please contact us, and we will make our best efforts to fulfill your request.

With regard to information collected via the Platform, Tuqqi is considered a "Data Processor", and Tuqqi's Customer User is the Data Controller of the information provided to Tuqqi by such Customer User. If you wish to exercise the above mentioned rights, you should contact our relevant customer, and they will have the duty to respond to your request. If you still wish to contact us, we assure you that we will make our best efforts to fulfill your request.

If you wish to file a request regarding any of the above, you may contact us at: [email protected].

Cookies

We may use“cookies” and/or other technologies or files (collectively, “cookies”)to identify how visitors make use of this Platform and Website. This aggregated tracking information may be used to help us improve and enhance the Platform and Website experience for all of our users. In addition, cookies are used for adjusting the Platform and Website to your personal preferences. Cookies contain information such as the pages you visited, the length of time you stayed on thePlatform and Website, the location from which you accessed the Platform and Website and more. If you would prefer not to have cookies stored on your computer, you may modify your browser settings to reject most cookies, or manually remove cookies that have been placed on your computer. However, by rejecting the cookies, you may be unable to fully access the offerings on this Platform andWebsite. To find out more about cookies, visit www.allaboutcookies.org.


Opt In or OptOut

You are always in control of your data, and if you choose to receive information from us, you can change your mind later. If, at any time, you would like to stop receiving such information or opt out of a feature, you may notify us by writing to [email protected]. You should be aware, however, that it is not always possible to completely remove or modify information in our databases and servers, although we will always make reasonable efforts to do so upon your request.

Links to Other Websites

ThisWebsite and/or Platform may provide links to other websites. Please be aware that these other websites are not covered by our Privacy Policy. This Privacy Policy does not cover the information practices exercised by other providers of products or services, advertisers or other websites, companies or individuals, which are not owned or controlled by Tuqqi. We suggest that when linking to another website, you always read that website’s privacy policy before volunteering any personally identifiable information.

Data Security

We deploy industry standard measures to ensure the security, confidentiality, integrity and availability of Personal Information we process. We maintain physical, technical and administrative safeguards, and test and update these periodically. We endeavor to restrict access to Personal Information on a ‘need to know’ basis for the provision of Services to you. No such measures are perfect or impenetrable. In the event of a security breach, we will take all reasonable action to minimize any harm. Although we will do our best to protect PersonalInformation, we cannot guarantee the security of data transmitted to our site or to group companies, and transmission is at the users own risk.

DataRetention

Generally, Tuqqi does not retain information longer than necessary to provide its Services and for its reasonable business and lawful needs. If you withdraw your consent to us processing your data, we will erase your PersonalInformation from our systems, unless the data is required for Tuqqi to establish, exercise or defend against legal claims or it is necessary for the performance of there quested Services.

California Online Privacy Protection Act

CalOPPA requires commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers, to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf.

According to CalOPPA, we agree to the following:

  • Once this Privacy Policy is created, we will add a link to it on the first significant page after entering our Website and Platform.
  • Our Privacy Policy link includes the word 'Privacy' and can easily be found on the Website and Platform.
  • You can request to change your Personal Information by emailing us.

California Privacy Rights

The California Consumer Privacy Act of 2018 (“CCPA”) permits users who are California residents to request to exercise certain rights. If you are a California resident, the CCPA grants you the right to request certain information about our practices with respect to your Personal Information. In particular, you can request to receive information on the following:

  • The categories and specific pieces of your Personal Information that we have     collected.
  • The categories of sources from which we collected your Personal Information.
  • The business or commercial purposes for which we collected your Personal     Information.
  • The categories of third parties with which we shared your Personal Information.

You can be rest assured that we do not sell your Personal Information. If you choose to exercise your rights, we will not charge you different prices or provide different quality of our Services, unless those differences are related to your provision of your PersonalInformation.

Please note that you must verify your identity and request before further action is taken. As a part of this process, government identification may be required. Moreover, you may designate an authorized agent to make a request on your behalf.

We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. Any disclosures we provide, will only cover the 12 month period preceding your verifiable request's receipt. If, for some reason, we cannot reply within such time frame, our response will include an explanation for our inability to comply. If you wish to exercise your CCPA rights, please contact us at: [email protected]

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  1. Deny you goods or services.
  2. Charge  you different prices or rates for goods or services, including through     granting discounts or other benefits, or imposing penalties.
  3. Provide  you with a different level or quality of goods or services.
  4. Suggest  that you may receive a different price or rate for goods or services or a     different level or quality of goods or services.

CAN SPAM Act

The CAN-SPAM Act is a Federal US law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

To be in accordance with CAN SPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the commercial message sent to you as an advertisement when required.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at [email protected] and we will promptly remove you from ALL.

Children's Privacy

The Website and Platform are not intended for children under the age of 16. We do not, knowingly or intentionally, collect information about children who are under 16 years of age.

IF YOU ARE UNDER THE AGE OF 16 YOUMAY NOT USE THE SERVICE, UNLESS PARENTAL CONSENT IS PROVIDED ACCORDINGLY

QuestionsRegarding Our Privacy Policy

If you have any questions regarding this Privacy Policy or the practices described above, you are always welcome to contact us at [email protected].

Revisions and Modifications to our Privacy Policy

We reserve the right to revise, amend, or modify this Privacy Policy at any time. When changing the policy, we will update this posting accordingly. Please review this Privacy Policy often so that you will remain updated regarding our current policies.

Governing Law and Jurisdiction

This Privacy Policy will be governed and interpreted pursuant to the laws of the State of Israel without giving effect to its choice of law rules. You expressly agree that the exclusive jurisdiction for any claim or action arising out of or relating to this Privacy Policy shall be to the competent courts in Tel Aviv,Israel, to the exclusion of any other jurisdiction.